Shipping
All our products are printed to order by a 3rd party fulfilment company who aim to turnaround your order within 7 working days.
- UK Orders: 2-5 working days
- European Order: 3-5 working days
- Rest of the World: 4-9 working days
Our shipping charges are set at a flat rate of £3.99 for UK Orders, £5.99 for orders from Europe & £10.99 for the rest of the world.
All orders are sent from the UK via Royal Mail. Be aware the shipping times stated are a guideline (based on info from Royal Mail) In some rare cases it can take up to 21 days for parcels to arrive.
If you have placed an order and it has not arrived within this timeframe you can contact us directly via info@lovethatbass.com quoting your name, email address and order number.
Whilst we encourage you to contact us if your item hasn’t arrived within the timeframe expected, we will not be able to declare your order as “missing” until 21 days after dispatch.
If for any reason your parcel is returned to us, we will contact you before re-shipping your item. We will charge an additional postage fee to re-send items which have been returned to us.
Returns
Each product is printed to order by a 3rd party company, so unless there is a fault with the item we can’t accept returns or exchanges.
In the rare instance that an item is faulty, please contact us with a photo and description of the fault and we’ll arrange a replacement or refund info@lovethatbass.com. Product faults reported 21 days after dispatch can only be replaced and not refunded.
